Shipping policy
Shipping Policy – Eva-New
Last updated: November 1, 2025
At Eva-New, we want your shopping experience to be as smooth and enjoyable as possible.
Every order is carefully prepared and shipped with love, ensuring your lingerie arrives safely and beautifully packaged.
🚚 Processing Time
All orders are processed within 1–2 business days after being placed.
Once your order has shipped, you’ll receive an email confirmation with your tracking number.
Please note: during holidays, sales, or collection launches, processing may take slightly longer due to high order volume.
🌍 Shipping Times
We offer worldwide shipping with trusted carriers.
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Europe | 3–7 business days |
| United Kingdom | 3–6 business days |
| Rest of the world | 7–12 business days |
Delivery times are estimates and may vary slightly depending on location, customs clearance, or courier delays.
💎 Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.
🕊️ Tracking Your Order
Once your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.
If you haven’t received tracking information after 3 business days, please reach out to us at
📧 support@eva-new.com
💖 Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes.
These charges are not included in the product or shipping price and are the responsibility of the customer.
🌸 Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us right away at
📧 support@eva-new.com
We’ll be happy to assist and make things right.